Mint Medical Technology
Request a Demonstration
Home / Products / MintPrime
Healthcare systems

MintPrime

A CRM built for healthcare — leads, customers and patients in one 360-degree record

Request a demonstration
Dashboard & Analytics — number cards (customers, open opportunities, closed sales, open tickets), the unanswered consult queue, a sales funnel, customers by department, loyalty tiers, campaign performance and recent contacts
Customers / patients — one 360-degree base holding leads (L-), customers (C-) and patients (P-) together, auto-numbered, duplicate-phone check, searchable and filterable by type / department, with a drug-allergy warning icon
Customer 360-degree profile — header shows lifetime spend, points and membership tier with a red allergy-alert bar; tabs for contacts, communications, encounters, multidisciplinary team, opportunities, orders and attachments, plus a shared clinical file
Communications (Omni-channel Inbox) — every customer contact on every channel (call, email, LINE, SMS, walk-in), inbound and outbound, in one timeline; per-channel summary cards, and one-click Open Ticket or Create Opportunity
Multidisciplinary team (Shared EMR) — a consult-and-referral channel between nurse, physician, pharmacist and sales/service, pinned to each patient; every message and reply is kept as shared history, and unanswered items surface on the dashboard
Encounter detail (OPD/IPD) — the header always shows allergy / chronic-condition / blood-type flags; append-only clinical notes (nurse/physician/pharmacist), per-shift vitals, and a discharge action with a summary and follow-up date
Sales Pipeline — a Kanban board tracking opportunities by stage (qualified → contact/present → quote → negotiate → won / lost), with summary cards for open-deal value, forecast and won; moving a stage auto-adjusts the win probability
Lead Pool & Recycling — a central lead pool that brings back contacts who declined or went quiet; set reclaim rules (idle over N days / due Lost deals) and auto-distribution rules to teams (round-robin or segment matching)
Campaigns — build marketing campaigns by segment and channel (email/SMS/LINE/ads), then measure sent / open / click / convert; the data flows into analytics, and win-back campaigns from the Loyalty page continue here
Loyalty & Retention — a points and membership-tier scheme (Bronze / Silver / Gold / Platinum, auto-promoted and demoted by points), plus a churn-risk list (no contact in 90 days); one click builds a win-back campaign into the Campaign module

Dashboard & Analytics — number cards (customers, open opportunities, closed sales, open tickets), the unanswered consult queue, a sales funnel, customers by department, loyalty tiers, campaign performance and recent contacts

Key features

MintPrime is a customer-relationship system (CRM) built specifically for healthcare businesses. It holds leads, customers and patients in one 360-degree record that carries both contact details and a shared clinical file (blood type, allergy history, chronic conditions, nurse / physician / pharmacist notes). Every contact on every channel (call, email, LINE, SMS, walk-in), inbound and outbound, lands in one inbox; a customer request becomes an SLA-tracked ticket with an owner and a due date; multidisciplinary consults and referrals between nurse, physician and pharmacist are pinned to each patient and kept as shared history; OPD/IPD encounters carry append-only clinical notes, vitals, discharge and follow-up. On the commercial side there is a Kanban sales pipeline, a Lead Pool that re-engages cold contacts and distributes them to teams automatically, measurable marketing campaigns, and a loyalty-points / membership-tier scheme with a churn-risk list. Every module feeds the next in a closed loop, summarised on a single dashboard.

  • 360-degree record: leads / customers / patients with a shared clinical file (allergies, chronic conditions, blood type)
  • Omni-channel inbox: call, email, LINE, SMS, walk-in — inbound and outbound in one place
  • SLA-tracked tickets, plus multidisciplinary consult / referral pinned to each patient (shared EMR)
  • OPD/IPD encounters: append-only clinical notes, vitals, discharge and follow-up
  • Kanban sales pipeline + a Lead Pool that re-engages cold leads and auto-distributes to teams
  • Measurable campaigns (sent / open / click / convert) + loyalty tiers and a 90-day churn-risk list
  • My-Day task list + a closed-loop dashboard across every module

Modules included

13 modules

MintPrime13 modules · one shared data core
  1. 01 My Day SLA backlog, follow-ups and consults on one page
  2. 02 Dashboard & Analytics number cards, sales funnel, loyalty, campaigns, closed loop
  3. 03 Customer / Patient 360-degree lead / customer / patient with a shared clinical file
  4. 04 Contacts (Account & Contact) many contacts per record
  5. 05 Sales / purchase history multi-line orders + lifetime spend
  6. 06 Communications (Omni-channel Inbox) call, email, LINE, SMS, walk-in
  7. 07 Tickets (SLA) assignment, priority, due date, escalation
  8. 08 Multidisciplinary team (Shared EMR) nurse-physician-pharmacist consult / referral
  9. 09 OPD/IPD encounters (Hospital) VN/AN, clinical notes, vitals, discharge
  10. 10 Sales Pipeline 6-stage Kanban, forecast, win / lost
  11. 11 Lead Pool & Recycling reclaim leads + round-robin distribution
  12. 12 Campaigns segments, sent / open / click / convert
  13. 13 Loyalty & Retention points, Bronze-Platinum tiers and churn risk

Real screens

Click an image to enlarge

Dashboard & Analytics — number cards (customers, open opportunities, closed sales, open tickets), the unanswered consult queue, a sales funnel, customers by department, loyalty tiers, campaign performance and recent contacts
Customers / patients — one 360-degree base holding leads (L-), customers (C-) and patients (P-) together, auto-numbered, duplicate-phone check, searchable and filterable by type / department, with a drug-allergy warning icon
Customer 360-degree profile — header shows lifetime spend, points and membership tier with a red allergy-alert bar; tabs for contacts, communications, encounters, multidisciplinary team, opportunities, orders and attachments, plus a shared clinical file
Communications (Omni-channel Inbox) — every customer contact on every channel (call, email, LINE, SMS, walk-in), inbound and outbound, in one timeline; per-channel summary cards, and one-click Open Ticket or Create Opportunity
Multidisciplinary team (Shared EMR) — a consult-and-referral channel between nurse, physician, pharmacist and sales/service, pinned to each patient; every message and reply is kept as shared history, and unanswered items surface on the dashboard
Encounter detail (OPD/IPD) — the header always shows allergy / chronic-condition / blood-type flags; append-only clinical notes (nurse/physician/pharmacist), per-shift vitals, and a discharge action with a summary and follow-up date

Related products

MintPulse

Maintenance, PM/MA and CMMS platform with built-in ISO documentation
MintCare

Hospital quality & accreditation platform
HIS Custom Tab

Add-on tabs embedded in your existing HIS — no changes to the HIS itself

Request a demonstration — MintPrime

Please provide a few details and our team will respond within one business day.

Request a Demonstration