Recommended for hospitals
Recommended for SME
13 modules
MintPrime
A CRM built for healthcare — leads, customers and patients in one 360-degree record
- 360-degree record: leads / customers / patients with a shared clinical file (allergies, chronic conditions, blood type)
- Omni-channel inbox: call, email, LINE, SMS, walk-in — inbound and outbound in one place
- SLA-tracked tickets, plus multidisciplinary consult / referral pinned to each patient (shared EMR)
- OPD/IPD encounters: append-only clinical notes, vitals, discharge and follow-up
MintPrime
A CRM built for healthcare — leads, customers and patients in one 360-degree record
MintPrime is a customer-relationship system (CRM) built specifically for healthcare businesses. It holds leads, customers and patients in one 360-degree record that carries both contact details and a shared clinical file (blood type, allergy history, chronic conditions, nurse / physician / pharmacist notes). Every contact on every channel (call, email, LINE, SMS, walk-in), inbound and outbound, lands in one inbox; a customer request becomes an SLA-tracked ticket with an owner and a due date; multidisciplinary consults and referrals between nurse, physician and pharmacist are pinned to each patient and kept as shared history; OPD/IPD encounters carry append-only clinical notes, vitals, discharge and follow-up. On the commercial side there is a Kanban sales pipeline, a Lead Pool that re-engages cold contacts and distributes them to teams automatically, measurable marketing campaigns, and a loyalty-points / membership-tier scheme with a churn-risk list. Every module feeds the next in a closed loop, summarised on a single dashboard.
Key features
- 360-degree record: leads / customers / patients with a shared clinical file (allergies, chronic conditions, blood type)
- Omni-channel inbox: call, email, LINE, SMS, walk-in — inbound and outbound in one place
- SLA-tracked tickets, plus multidisciplinary consult / referral pinned to each patient (shared EMR)
- OPD/IPD encounters: append-only clinical notes, vitals, discharge and follow-up
- Kanban sales pipeline + a Lead Pool that re-engages cold leads and auto-distributes to teams
- Measurable campaigns (sent / open / click / convert) + loyalty tiers and a 90-day churn-risk list
- My-Day task list + a closed-loop dashboard across every module